Integrate and celebrate.

“Best Customer Success Managers!”

I am an admin for several tools at our company, so naturally, I reach out to our CSMs pretty regularly. Of all of the tools we use, Annette with Hoopla is by far the best CSM we work with. She has a keen eye for knowing whether it makes the most sense for me to drive the conversation or if she needs to step in and show me first and build something for me. I never feel as though she is doing everything for me as she strikes a perfect balance of teaching and empowering while also understanding when something we need to be built has a deadline. She moves with both urgency and keeps her calm. She is incredibly knowledgeable and thoughtful all at the same time.
Hoopla allows our team to be able to keep track of where they are with their metrics and allows us to display that information in creative ways.