The privacy of your personal information is very important to us. This statement outlines what personal information Hoopla Software, Inc. (“Hoopla”) collects about you and how we use it in the Hoopla application, widgets, products and services, our website located at www.hoopla.net (the “Site”), and our application located at app.hoopla.net (the “App”) (collectively, the “Service”). If you have any questions or concerns relating to privacy or security, please send an email to email@example.com.
The United States Federal Trade Commission (FTC) is the enforcement authority with jurisdiction over this compliance with the Privacy Shield.
To use the Service or to contact us for information about our services, you will have to provide the personal information needed to activate your account. By “personal information,” we mean data that is unique to an individual, such as your name, e-mail address, and company information. Hoopla collects information via email, through the Site, or other direct contact from you, and in the Service, that is voluntarily given to us.
We use our third party tracking-utility partners to gather certain information automatically and store it when you use the Service. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Service, to track users’ movements around the Service and to gather demographic information about our user base as a whole.
We post customer testimonials/comments/reviews on our Site which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you want your testimonial removed please contact us at firstname.lastname@example.org.
Our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
If you provide personal information for a certain reason, we may use the personal information in connection with the reason for which it was provided. We use your personal information to provide you with access to your account, contact you or respond to questions about your account, resolve any problems you may have, send you notifications and reminders, better understand our users, and ask you for your feedback on how we can improve our Service.
Hoopla will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Hoopla will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We take precautions to protect your information. When you submit sensitive information via the Service, your information is protected both online and offline. Hoopla utilizes generally-accepted security measures (such as encryption) to protect against the misuse or unauthorized disclosure of any sensitive personal information you submit to us (such as log in information). However, like other Internet sites and web applications, we cannot guarantee that it is completely secure against attempts to evade security measures or intercept transmissions over the Internet. You are responsible for maintaining the security of your username and password for the Service.
We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use other third parties such as an email service provider to send out emails on our behalf. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service.
If you wish to subscribe to our newsletter(s) or blog, we will use your name and email address to send the related content to you. Out of respect for your privacy, you may choose to stop receiving our newsletter, blog updates, or marketing emails by following the unsubscribe instructions included in these emails, or you can contact us at email@example.com.
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Hoopla is potentially liable.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given below. You can use the Site without providing any personal information. If you choose not to provide any personal information, you may not be able to use certain parts of the Service.
If your personally identifiable information changes, or if you no longer desire our service, you have the right to correct, update, delete/deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Any questions or concerns regarding the use or disclosure of personal information should be directed to Hoopla at the address given below. Hoopla will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this policy.
Hoopla has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Finally, as a last resort and in limited situations, individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
Hoopla has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.