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Careers

At Hoopla, we practice what we preach. Come join us.

We believe work is more than work — it’s a place where we inspire, engage, and achieve together.

Created based on the science of motivation and gamification, Hoopla builds and reinforces your organization’s unique values, targets, and goals. Inspire your people to do their best work with recognition that’s visible where they work — digital signage for offices, web, and mobile apps for remote team members. Hoopla is motivation built at the speed of the best performing organizations.

Come join us!

Imagine an environment where people don’t feel like work is battling against them at every turn. Hoopla wants to drive a future that helps people perform their best every single day, be recognized for their accomplishments, and create a mutually great experience for all.

If this sounds like a place where you’d love to contribute your skills, find a career that’s right for you!

Open Positions

DevOps Engineer

We are looking for a DevOps Engineer to manage technical operations for our product, from CI/CD to production release and monitoring. To be successful in this role, you must be a self-starter AND a team player, as you will collaborate closely with Developers and QA while working in a lean, agile process. Our application uses a microservices architecture with containers running on AWS. We currently use Ansible but plan to migrate to Kubernetes.

Responsibilities

  • Manage Kubernetes migration to all environments
  • Maintain and enhance CI/CD process
  • Maintain and enhance monitoring and alerting systems
  • Manage cloud infrastructure, including database snapshots and security patches as needed
  • Proactively identify infrastructure bottlenecks
  • Participate in security reviews for our customers

Qualifications

  • At least 3+ years in DevOps role
  • Strong experience with AWS (EC2, S3, Elastic Load Balancing) and NGINX
  • Strong experience with deployment technologies such as Docker, Ansible, Jenkins, Chef, Kubernetes
  • Experience configuring and administering SQL and noSQL databases
  • Experience with monitoring and logging tools such as New Relic and Splunk
  • Strong time management skills
  • Experience with agile software development practices and process preferred
  • BS in Computer Science or related technical field

 

Customer Success Manager

We are looking for a Customer Success Manager(CSM) who will take a proactive approach to building relationships with the passion to help show organizations a better way to engage their employees.You have experience with onboarding, training, and customer retention. You possess a customer-first attitude combined with an understanding of SaaS support to ensure that all customer inquiries are properly managed and communicated. Overall, you are a self-starter who gets inspired by helping others recognize and motivate their employees. This position is fully remote – work from anywhere!

Responsibilities

  • Be main point of contact post-sales, taking lead through the on-boarding process and full ownership of the account’s health post-implementation.
  • Be a support contact through our internal Intercom system
  • Conduct customer health-checks and quarterly business reviews
  • Ensure client retention and satisfaction while actively monitoring client health metrics
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Provide appropriate updates in Salesforce about customer’s contact information, client meetings, and any additional notes
  • Assist sales with prospect and trial customer engagement and/or questions
  • Partner with sales, account managers, and product management – alert of any issues or concerns that may result in a poor user experience or potential churn.
  • Provide appropriate feedback with potential solutions to any existing internal or external challenges.
  • Bring a positive attitude and the willingness to work hard both independently and as a team.
  • Be the face of Hoopla – upbeat, friendly, and great with setting and communicating expectations.
  • Ensure sure clients are 100% satisfied!

Experience

  • 2-5 years of customer-facing experience in a SaaS organization.
  • Experience managing customer relationships and renewals with a SaaS product
  • Excellent written and verbal communication skills – Able to write and speak clearly, navigate difficult conversations and easily communicate next steps. Personality is key.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
  • Flexible and able to juggle competing priorities and projects (internally and externally).
  • Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously
  • Demonstrated experience learning new technologies and solutions
  • General knowledge of the top cloud-based applications: Salesforce, Google Apps, Slack, etc.
  • Ability to work under pressure and deadlines
  • A considerate team player but self-driven to get things done
  • Ability to work independently from a remote location.
  • Bachelor’s Degree Preferred

Not ready? Let’s talk anyway!

If you feel like we do about the ideal work environment, get in touch. We’d love to talk with you.

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