San Francisco, California
Customer Success Manager
Raydiant is on a mission to create amazing experiences for people everywhere they go. Using a first-of-its-kind technology, Raydiant reimagines and transforms guest and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies use Raydiant to keep employees engaged and customers coming back, all while driving revenue.
Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.
Raydiant works with nearly 4,500 brands, from SMB to enterprise, including Chick-Fil-A, Red Bull, First Bank, Harvard University, The Salvation Army, Thomson Reuters, and Wahlburgers. Founded in April 2017, Raydiant is headquartered in San Francisco, California, and is the highest funded company of its kind, with investments from 8VC, Atomic Ventures, Lerer Hippeau, Mark Wahlberg Investments, Bloomberg Beta, Gaingels, Illuminate Ventures, Transmedia Capital, and Ron Conway. To learn more, visit www.raydiant.com.
About the Role:
Raydiant is seeking a motivated Customer Success Manager to join our growing team. This role will require someone who enjoys working in a fast-paced, start-up environment. The ideal candidate will be a self-starter, who is just as comfortable working autonomously as with a team.
What You Will Be Doing:
Guide a team of talented CSAs to provide white glove service for our growing customer base both within the US and internationallyManage the initial experience and onboarding of new Raydiant CustomersOwn and optimize the customer journey by creating a high value/low effort customer experience that improves loyalty and retentionBecome an expert in the Raydiant Platform and bring client use cases to life with targeted value propositionsMaintain and continue to improve our customer outreach efforts
What We Are Looking For:
You have at least 4+ years previous customer success experienceYou have outstanding verbal and written communication skills in written and spoken EnglishYou have an upbeat, can-do attitude and a friendly phone mannerYou have endless empathy for less technical users, and a desire to help them feel in command of their technology
Bonus Points For:
Previous experience using ZendeskPrevious experience with IntercomExperience working with SalesforceExperience with Adobe Creative Suite or similar software
Perks/Benefits at Raydiant:
Full medical and dental plans
Flexible PTO and paid holidays
Be a part of low ego, high-performance team
One of the first 150 people in a very fast-growing company
Be one of the core drivers of the company's success
Work with an amazing engineering team and a very successful go-to-market team
Potential to take on more responsibility as the company grows
Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.
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