Greater San Francisco Bay Area, California
Head of Sales Operations
About Raydiant:
Raydiant is on a mission to create amazing experiences for people everywhere they go. Using a first-of-its-kind technology, Raydiant reimagines and transforms guest and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies use Raydiant to keep employees engaged and customers coming back, all while driving revenue.
Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.
Raydiant works with nearly 4,500 brands, from SMB to enterprise, including Chick-Fil-A, Red Bull, First Bank, Harvard University, The Salvation Army, Thomson Reuters, and Wahlburgers. Founded in April 2017, Raydiant is headquartered in San Francisco, California, and is the highest funded company of its kind, with investments from 8VC, Atomic Ventures, Lerer Hippeau, Mark Wahlberg Investments, Bloomberg Beta, Gaingels, Illuminate Ventures, Transmedia Capital, and Ron Conway. To learn more, visit www.raydiant.com.
About The Role:
Reporting to the Chief Revenue Officer (CRO), as the head of sales operations, you will oversee all aspects of sales operations and sales strategy at Raydiant, including compensation planning; capacity modeling; quota setting; and field enablement for all geographies. You will rapidly build out a world-class sales operations team from the ground up. This role will provide direct counsel to the CRO and Sales Leaders to drive sales rep performance, develop accurate forecasting & pipeline measures, design sales quotas and compensation, define territory design and coverage models, as well as build strong relationships across sales leadership and related business partners to influence decision making.
Who We Are Looking For:
10+ years managing high growth sales operations organizations4+ years management experienceWorld-class experience executing global go-to-market strategies & developing solutions to solve complex business problemsDeep knowledge of process creation and execution with sales tools (Salesforce, Outreach, data tools, etc.)Extensive experience in defining the sales stack and identifying best in class tech for the sales teamExperience in planning sales quotas and compensation, territory design and coverage models, and building and leading a deal-desk functionStrong communication skills & experience building alignment across organizations Experience at a high-growth early-stage tech startup is plus
What You Will Be Doing:
The primary focus of the Head of Sales Operations is the development and execution of strategies and programs to drive superior sales performance, customer retention, and sales team productivity.Build out a world-class sales operations team ground upIn this role, you will work cross-functionally with senior leaders to support the development of a world-class go-to-market organizationCollaborating with diverse stakeholders and cross-functional organizations to ensure that we hit and exceed our sales targetsPartnering closely with senior leadership to identify, develop and drive impactful projects that accelerate sales growth and improve sales processes and operations on a global scaleSupporting regular reporting and forecasting for the sales organization, identifying significant changes and trends that will materially impact the company’s growth trajectoryManage Territory and Quota assignment process including categorization and sizing of accountsAllocate headcount based on territory demand and market sizing dataDesign and write the Variable Compensation Plan for quota bearing sales reps, sales engineers, sales leadership, and sales development repsEvolution and optimization of Sales trainingDriving requirements to increase operational efficiency end-to-end by automating and improving processes, tools, and dashboards that scaleOwning all day-to-day sales operations activities & inspire and effectively manage a sales operations teamCreating global alignment with leadership on the roadmap for sales processes & tools to optimize org efficiencyManages the sales team experience with all key sales tools (including SFDC, Outreach, data tools, etc.)Partnering with leadership to design and implement processes that promote efficient sales flows and high-quality data and reportingDesigning and owning forecasting models & pipeline management data across all sales teamsCreating and updating reports and dashboards that assist the reporting, targeting, and investment efforts of our GTM team
Perks/Benefits at Raydiant:
Full medical and dental plans
401(k) plan
Flexible PTO and paid holidays
Be a part of low ego, high-performance team
One of the first 150 people in a very fast-growing company
Be one of the core drivers of the company's success
Work with an amazing engineering team and a very successful go-to-market team
Potential to take on more responsibility as the company grows
Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.
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