Greater San Francisco Bay Area, California
Operations Associate- Jr. Salesforce Admin
About Raydiant:
Raydiant is on a mission to create amazing experiences for people everywhere they go. Using a first-of-its-kind technology, Raydiant reimagines and transforms guest and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies use Raydiant to keep employees engaged and customers coming back, all while driving revenue.
Built with both people and businesses in mind, Raydiant focuses on the experience so companies can focus on their products. Franchise managers, IT, marketing, and communications executives can effectively scale their brick-and-mortar operations while eliminating outdated technology. Our superior product, service, and integrations seamlessly create more engaging and personalized in-store experiences that keep customers coming back and buying more.
Raydiant works with nearly 4,500 brands, from SMB to enterprise, including Chick-Fil-A, Red Bull, First Bank, Harvard University, The Salvation Army, Thomson Reuters, and Wahlburgers. Founded in April 2017, Raydiant is headquartered in San Francisco, California, and is the highest funded company of its kind, with investments from 8VC, Atomic Ventures, Lerer Hippeau, Mark Wahlberg Investments, Bloomberg Beta, Gaingels, Illuminate Ventures, Transmedia Capital, and Ron Conway. To learn more, visit www.raydiant.com.
About the Role:
As an Operations Associate at Raydiant, you will be involved in working with multiple departments to help streamline processes, working heavily in Salesforce to ensure day-to-day operations run smoothly. This includes maintaining data integrity, order management, understanding business processes, managing security, standardizing workflows while supporting corporate initiatives.
You will be responsible for executing Salesforce requests, interfacing with multiple departments, ensuring business continuity and efficiency. You will have the opportunity to resolve organizational issues, automate and enhance SOPs, ensuring Raydiant’s success as we scale and grow. Additionally, this person will be involved with order and vendor management, asset management, team training around organization-wide processes.
This person is expected to be a team player, solution oriented, with a hands-on approach to resolving issues. This person anticipates challenges and proactively works to streamline processes and get ahead of any discrepancies.
What You'll Be Doing:
Identify system & process issues and support implementing a resolutionMaintain Salesforce data integrity Participate in upcoming systems integrationsAssist in data migration across multiple systems, participate in UATAssist with reporting requests during due diligenceData entry / scrubbing / consolidation of fields / mapping / UATPost-Go Live troubleshootingAssist in building workflows and optimizing processesDocument processes and make recommendations regarding cross-departmental workflowsOwn third party activation flowPartner with Product/Channel team to enable new SKUSet up automated processes for enablement of new appsManually enable handful of apps as neededAd-hoc Ops requestsOrder devices for the office / conventions / new staffAddress CPQ Billing Issues Adjust CPQ Orders as necessary, per customer request Assist in training team members with systems questionsActively support internal team members with Salesforce / CPQ issues and provide training as neededAsset Management Ad-hoc requests from management Intercept Fulfillment / Logistics issues and own the resolutionOrder managementUpdate out of cycle hardwareFulfill International orders with local Fedex (non-EMEA, non-Canada) Address questions regarding International Shipping.
What You'll Bring;
Bachelor’s Degree or equivalent experience in an Operations roleCertified Salesforce Admin preferred Solution-oriented mindset Strong desire to learn and growAbility to work in a fast-changing environmentExcellent communication and interpersonal skillsStrong MS Office skills, specifically with Excel Team-player, works easily with othersSelf-sufficient, can work independentlyExcellent organizational skills and attention to detail.
Perks/Benefits at Raydiant:
Full medical and dental plans
401(k) plan
Flexible PTO and paid holidays
Be a part of low ego, high-performance team
One of the first 150 people in a very fast-growing company
Be one of the core drivers of the company's success
Work with an amazing engineering team and a very successful go-to-market team
Potential to take on more responsibility as the company grows
Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local, state, or federal law.
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