Vilnius
Customer Success Advocate, Onboarding
About Raydiant:
More than half of all new televisions are being sold to businesses. But to use them, businesses either need to improvise (think Chromecast and an old Android, or a DVD player playing on loop) or spend tens of thousands of dollars on racks of hardware and bespoke software. Yes, it's really that bad.
But it's easy with Raydiant.
At Raydiant, our hardware and cloud software unlocks the power of these displays by making it easy to display media (like video or music), information (like menus or flyers), and interactive content (like teleconferencing or whiteboards) at a price that any business can afford.
We're growing like crazy and we need your help.
Founded in April 2017, Raydiant enjoys support and financial backing from top strategic and technology investors, including Bloomberg, Inc., Transmedia Capital, 8VC, Atomic VC, and Ron Conway. Our customers include Wahlburgers, Chick-fil-A, Harvard University, the Dallas Mavericks, CiCi’s Pizza, and Westin. Our team consists of seasoned engineers and executives with deep backgrounds in relevant industries. We are looking for like-minded individuals that want to help us scale the business, continue to create and provide great experiences to our customers and have fun along the way.
What You Will Be Doing:
Manage the initial experience and onboarding of new Raydiant CustomersWork with engineering team members to find solutions for unusual issuesBecome an expert in brick-and-mortar solutions and bring client use cases to life with our platformMaintain and continue to revamp our customer messaging Provide white-glove onboarding experience for new customers, including helping customers by setting up some of their content (like menus or presentations) and teaching them how to be successful with our tools
What We Are Looking For:
You have at least 2 years+ previous customer success experienceYou have outstanding verbal and written communication skills in written and spoken EnglishYou have an upbeat, can-do attitude and a friendly phone mannerYou have endless empathy for less technical users, and a desire to help them feel in command of their technology
Perks at Raydiant:
Daily office fruit and snacksWolt lunch budgetRetreats to San Francisco HQPrivate health insuranceBonus scheme for successful referralsWelcome pack full of swag
Raydiant is proud to be an equal employment opportunity employer that values diversity in hiring and gives consideration to all candidates regardless of their race, age, creed, color, religion or religious belief, national origin or ancestry, disability, military or veteran status, genetic information, sex, gender, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by local law.
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