8 Ways To Help Employees Re-Engage At Work
Unengaged Employees are a crisis for your bottom line. Full stop. As Forbes contributor Naz Beheshti shows us, not only do engaged teams produce a 21% boost in profitability, but also a 41% reduction in absenteeism and a 59% reduction in
Management 201: How To Build A Performance-Based Culture
We face all sorts of challenges as managers. Not only do we have our own benchmarks to hit, but we depend on the individuals in our teams to rise to that same standard—and if they don’t perform well, it’s a direct
Cold Call Burnout? Here’s How to Keep Your Team Motivated
It’s happened to all of us: you hang up the phone and you just want to scream. Or cry. Or both. But if this is happening to you at work, and a big part of your job is picking up that phone and
7 Simple Ways To Motivate Your Core Employee Base
All right, let’s kick this thing off with a strong nautical metaphor. You, the manager, are the captain of your company-ship. And your core employees base is the engine. Well, not all ships have engines. They’re… the sails? Or… the crew? Okay, wait, let’s
Sales Team Crushing It? How To Recognize them Without Breaking The Bank
Okay, so maybe you’re not the best at saying, “Thanks.” As Don Draper once famously yelled at his protégé Peggy Olson, “That’s what the money’s for!” Right? Hardly. Employees, and for that matter pretty much everyone on the planet, want to be appreciated for
The 8 Essential KPIs For Customer Service Reps
Customer service doesn’t always have the best rep. Like many an unsung hero of any industry—like the person who operates the reel at a movie theater—we don’t often talk about customer service unless something’s wrong. At least, that’s how it feels. The
Sales 201: Real Techniques That Will Actually Help You Close
In golf, it’s called the yips. It happens to athletes without discrimination based on age or experience. You step up to make a move you might have made thousands of times before—like a ten-foot putt—and suddenly your muscles spasm, you freeze
How To Develop and Keep Business Relationships As An Outside Sales Rep
Do you ever get the feeling that we’re too connected? When’s the last time that you went to a party, met up with friends at a BBQ, or had a family reunion, and found that someone started talking to you about
The Importance of a Great Sales Coach
In the last few weeks, the US Women’s National Soccer team took the world by storm—they are now back-to-back World Cup champions. This team is unique, and has certainly captured the hearts of old and new fans for plenty of reasons—but
How To Break Into Sales: What Hiring Managers Want & Need
How To Break Into Sales: What Hiring Managers Want & Need: Sell me this pen. Just kidding, there’s no pen. This is the internet. So you’re looking to transition into sales: maybe you just graduated and are hoping to land that first gig—or